Policy
How we collect, use, disclose, and protect personal information at 3Danks.
Effective date: 3 August 2026
This policy applies to 3danks.com.au and to 3Danks booking, phone, and event services. 3Danks is a venue-hire and events business located at 3 Danks Street, Waterloo NSW 2017. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Questions about this policy or your personal information can be directed to us using the details below.
Enquiries: when you use a contact or enquiry form, we collect your name, email address, phone number, enquiry message, and event details you provide.
Bookings: when you make a booking, we collect your name, email address, phone number, physical or billing address, answers to booking questions, studio, booking time, and payment status.
Payments: at checkout you authorise Stripe to save your payment card details securely so amounts arising under the Terms of Service can be charged. 3Danks does not see or store your full card number. We keep a reference to the saved payment method and a record of amounts charged.
Phone and voicemail: our phone system may answer with an automated menu or invite you to leave a voicemail. A voicemail is recorded and automatically transcribed to text so our team can respond. We do not record live conversations between you and our staff. Recordings and transcripts may be emailed to relevant staff for follow-up.
Calendar data: your name, contact details, address, booking details, and notes may be added to the relevant 3Danks studio calendar so our team can manage your visit.
Website usage and cookies: Google Analytics, Google Ads, and Meta advertising tools may collect device, browser, website usage, cookie, and advertising identifier information as described in Section 5.
Marketing: if you subscribe to marketing communications, we collect your email address and any name you provide. We use an email marketing service provider to manage those communications.
We collect, use, and disclose personal information for the purposes below, for a directly related purpose you would reasonably expect, with your consent, or where the law requires or authorises it.
We share personal information with service providers only to the extent needed for them to provide their service to us.
Some providers process information outside Australia, including in the United States. Before disclosing personal information to an overseas recipient, we take reasonable steps to ensure the recipient handles it consistently with the Australian Privacy Principles. These steps may include contractual protections and reviewing the provider’s published privacy, security, and data-protection commitments. We do not sell personal information.
Our website uses cookies and similar technologies for Google Analytics, Google Ads conversion tracking, and Meta advertising measurement. These tools help us understand website use, measure whether advertising led to an enquiry or booking, and show more relevant advertising.
You can block or delete cookies through your browser settings. Doing so may affect some website features but will not stop you from making a booking.
We take reasonable technical and organisational steps to protect personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. Access within 3Danks is limited to staff who need the information for their work. Full card payment details are held by Stripe, not by 3Danks.
We keep personal information for as long as reasonably necessary for the purposes in this policy, including legal, accounting, and tax record-keeping obligations. We then take reasonable steps to destroy or de-identify it.
You can ask for access to personal information we hold about you or ask us to correct inaccurate or out-of-date information by emailing hello@3danks.com.au. We will respond within a reasonable time. There is no charge to ask, although we may need to verify your identity.
If we become aware of a data breach involving your personal information that is likely to result in serious harm, we will notify you and the Office of the Australian Information Commissioner as required by the Notifiable Data Breaches scheme under the Privacy Act.
If you are unhappy with how we handled personal information, contact hello@3danks.com.au and we will try to resolve it. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner.
The hirer for a booking must be 18 or over. Our booking service is not directed at children, and we do not knowingly collect personal information directly from anyone under 18 except where information is provided as part of an adult’s booking, such as attendee numbers for an event.
We may update this policy to reflect changes to our practices or the law. The current version will be published on this page with its effective date.